MANILA, Philippines — Internet café chain Netopia has started offering its facilities to several call centers and business process outsourcing (BPO) operators for training of employees, disaster recovery site and soon, for recruitment.
During a presentation, Netopia President George Tan said several call centers and BPOs have already started training their employees in their facilities. Among the companies are ePLDT, SPI, TeleTech, PeopleSupport, Convergys, InfoNXX and Accenture.
Tan said that so far, the training has been going well for all of their clients.
“We have branches that have been transformed into a classroom-style facility to emulate the feel of a training room,” he said.
For now, the Internet café operator is testing an online recruitment system for the call center and BPO operators wherein an applicant would only need to go to Netopia and apply online to Netopia’s client firms.
Tan explained that all paper tests would be done online and would be administered by the call center or BPO from its servers, delivered to the target PC in Netopia. Staff of Netopia will receive the applications in behalf of the call center or BPO and confirm the presence of the applicant.
One of their plans is to allow the test administrator to interview the applicant via video call. However, they are still testing the software and solving latency in the video stream.
“We hope this would be operational by September. The idea is to lessen the burden on the call center operator in hiring people outside the city or region while it makes it easier for applicants to apply and not have to line up during interviews,” Tan said.