Call centers make use of Netopia for training, recruitment

By Alexander Villafania
INQUIRER.net
Last updated 03:18pm (Mla time) 08/30/2007

MANILA, Philippines — Internet café chain Netopia has started offering its facilities to several call centers and business process outsourcing (BPO) operators for training of employees, disaster recovery site and soon, for recruitment.

 

During a presentation, Netopia President George Tan said several call centers and BPOs have already started training their employees in their facilities. Among the companies are ePLDT, SPI, TeleTech, PeopleSupport, Convergys, InfoNXX and Accenture.

 

Tan said that so far, the training has been going well for all of their clients.

 

“We have branches that have been transformed into a classroom-style facility to emulate the feel of a training room,” he said.

 

For now, the Internet café operator is testing an online recruitment system for the call center and BPO operators wherein an applicant would only need to go to Netopia and apply online to Netopia’s client firms.

 

Tan explained that all paper tests would be done online and would be administered by the call center or BPO from its servers, delivered to the target PC in Netopia. Staff of Netopia will receive the applications in behalf of the call center or BPO and confirm the presence of the applicant.

 

One of their plans is to allow the test administrator to interview the applicant via video call. However, they are still testing the software and solving latency in the video stream.

 

“We hope this would be operational by September. The idea is to lessen the burden on the call center operator in hiring people outside the city or region while it makes it easier for applicants to apply and not have to line up during interviews,” Tan said.

2 Responses to “Call centers make use of Netopia for training, recruitment”

  1. Pian Says:

    TO ALL
    I know this to be out of place. Please bear with me. I just want to create awareness by choosing the busy forum or the latest.
    Do consider Dr. Martin Bautista for the next elections obviously (a senatorial candidate of ‘Ang Kapatiran’ together with Adrian Sison and Zosimo Paredes). He’s a 44-year-old gastroenterologist in the US who came home after 17 years. You can see from his background that he truly means service. For those who find him to be a hypocrite for working abroad, do understand he’s a family man who needs to sustain his family, that he will be able to keep his independence by not relying on public funds to support his family. He helps his countrymen in his capacity but it’s just not enough for there are millions of Filipinos. It’s a good start in Philippine Politics to have him and his party around.
    I urge you to forward/text/inform all your contacts about them. I believe they only lack exposure that’s why I’m doing this. But I can’t do it alone so I’m appealing to everyone’s help. If all will inform their contacts about them and urge them as well to forward, we might hit a million.
    We cannot afford to be indifferent now if we want meaningful change. Otherwise we only have ourselves to blame. BUT TOGETHER WE CAN MAKE A DIFFERENCE.

  2. Rev. Fr. Jessie Somosierra, Jr. Says:

    Pian,
    You are absolutely correct, your post is out of place. However, I posted it to make a point in relation to your “awareness” endeavour.

    First, there are many posts in this blog of which you could relate your ideas in relation to politics. Politics is a realm of which it has its own arena and venue of which matters pertaining to it will be discuss. I admire your admiration to this man. However, you must also be aware that there are certain venue to such issues. Well, you may say that your endeavour is not wasted because I posted it and commented on it. But, hey, you must also consider that this could be counter productive to your campaign. You might be the right man/woman in the wrong place. If you really like this man, bring him to the proper forum.

    Second. Not all good men/women are for politics, the same applies with other areas of this life. It is also good to be noted that we wish that all be good in running political life as well as other section of the community. But, if you are really a politician, you should know how to play the game. Playing the games here means that if you believe that you lack exposure, get or hire somebody to help you out or do it for you properly. As I see it there are a lot of people who would like to help the country, but, I solemnly tell you, it is not only through politics. Some people have to learn it in a very humiliating way.

    Third, Do it yourself. Internet, today is one of the cheapest way of dissiminating information. Make a blog about them. if you do not know how, I could teach you or post it for you. Just type in MWord and send it to me on this address fr_jessie@yahoo.com. Though, my hands are full, I could not resists but to extend my hand for those who wants to make sure what they believe may have some results.


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